Shipping & Returns

Shipping

Destinations
We ship almost all over the world. On some products there may be some restrictions or they cannot be sent to some destinations. We will contact you if there are any problems.

Shipping fees
When you check out an order you will find the shipping costs to be incurred. There may be cases where the costs may be higher, in case you are contacted.

Shipping availability date
We ship your products, depending on the quantity requested and availability within 3 or 5 days of payment.

The arrival times described for each shipping method that the customer chooses during the order are only estimates. They can be greater if for example the customs authority stops the shipment for checks or other, we will not be responsible for any delays or missed deliveries (for any cause or reason and regardless of our control).

If an order is not delivered within 30 days of the estimated date of arrival, our sole and exclusive responsibility and your sole and exclusive remedy, in relation to the delay or failure to deliver and the consequent refusal, cancellation or termination, will be only a refund (without interest) of any payment already made for such order or transaction.

Order cancellation

The customer can cancel the order before it is shipped and / or Blueshell has entered the processing status of the "PREPARATION IN PROGRESS" order and in any case within 24 hours from the successful completion of the order, you will be reimbursed the full amount without any applicable fees.

NB: If we have already sent or put in work (it means that we have already entrusted it to the courier and the status of the order has changed to "SHIPPED") it is not possible in any way to cancel the order.

Refunds 

To obtain a refund of the order made, you must send the order to Blueshell within 10 days of delivery (it will be the tracking code that the buyer will communicate via e-mail, or other). As required by law and conditions, we only accept products that come back in the new and packed purchase conditions. We will not accept products that will be returned without notice to Blueshell and subsequent authorization for return.
If the customer intends to return all or part of your order, you will first need to contact us via e-mail at info@blueshell.shop and obtain a refund form which must be included in the package and in the logistics center in Shenzhen (China) where it is necessary to send the package.